US Shipping Rates We offer FREE shipping via UPS ground within the contiguous United States. If you would prefer another method of shipping please contact our customer service center.
Canadian & International Shipping Please contact our customer service center.
Delivery Times Delivery times are calculated based on product availability, size of item(s) and location. Your estimated delivery dates for FREE shipping are available by clicking “calculate my shipping date” during checkout. Your estimated shipping date will also be available to you in your e-mail confirmation.
ORDERING
Receipt The order confirmation that you receive via e-mail is your official receipt. If you would like a copy of this receipt enter your order number and we will be happy to send a copy to you.
Cancel or Change Order To cancel or make changes to your order please contact our customer service center.
Payment Methods We Accept
Sales Tax Sales tax will be charged on all orders shipped to California (CA)
Tracking Your Order To track your order please log into your account and view “track my order”. Or you may call our customer service center and provide a representative with your order number.
Using a Discount Code When applicable a discount code may be entered into a field during checkout for extra savings.
Orders Never Received If you have not received your order by the scheduled delivery date provided to you please contact our customer service center.
Back Ordered Items If your order has been backordered due to a shortage of inventory you will be notified by our customer service center.
Safe & Secure Shopping We guarantee that every transaction you make will be safe. Our site uses SSL certificates to make certain that all personal information remains safe.
RETURNS
Satisfaction Guarantee Our number one priority is to provide our customers with selection and service that exceeds all expectations. We offer a 30 day no questions asked return policy as long as your item is in new, resalable condition and in its original packaging.
Return & Exchange Policy To view our return and exchange policy please click here.
Product Guarantee We stand behind all our manufacturers’ warrantees. For detailed information on a specific product's warranty please contact our customer service department.
Packing & Sending Your Return or Exchange Before packing and returning your item you must first call our customer service center to determine your eligibility. Once permitted to return your item(s) please make sure that they are shipped traceable, insured and in their original packaging.
GIFTS & GIFT CERTIFICATES
Certificates All gift certificates are sent via e-mail.
They are only valid on the site from which they were purchased.
They are not redeemable for cash.
They are valid for one year.
Sales Tax will not be charged on the sales of a gift certificate.
Discounts may not apply towards the purchase of a gift certificate.
Redeeming a Gift Certificate When making a purchase with a gift certificate simply choose “Gift Certificate” as your method of payment during checkout.
Problems With a Gift Certificate If you are having a problem using a gift certificate please contact our customer service center and have the following information ready:
o Full name o E-mail address o Gift Certificate number o Your order number
How to View Your Gift Certificate Amount To determine the value or balance of your gift certificate please contact our customer service department.
